Terms & Conditions
Last updated: August 27, 2025
Acceptance of Terms
By subscribing to and using our service, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use the service.
Definitions
In these Terms:
- Company, We, Us, Our refers to iFibre Sdn Bhd.
- Service refers to the Internet service provided by the Company.
- Equipment refers to devices supplied by the Company such as modem or router.
- User, You refers to the subscriber of the Service.
Service Eligibility
- You must be at least 18 years old to register, or have parental/guardian consent.
- You agree to provide accurate and complete information during registration.
User Responsibilities
- You are responsible for maintaining the confidentiality of your account details and all activities under your account.
- You agree not to resell, share, or redistribute the Service without prior written consent from the Company.
- You are responsible for ensuring your devices meet the technical requirements to access the Service.
Service Usage
You agree to use the Service only for lawful purposes. Prohibited uses include but are not limited to:
- Engaging in fraud, hacking, or spamming activities
- Distributing unlawful, offensive, or copyrighted material without authorization
- Exceeding Fair Usage Policy (if applicable), which may result in reduced speed or additional charges
Equipment
- Any modem, router, or equipment provided remains the property of the Company unless purchased outright.
Billing and Payment
- Service fees are billed monthly (or as per your selected plan).
- Payments must be made before the due date to avoid service suspension.
- Late or missed payments may incur reconnection fees.
Contract Period and Termination
- Early termination may result in penalty charges.
- The Company may suspend or terminate the Service for misuse, fraud, or non-payment.
Service Availability
We strive to provide uninterrupted Internet service, but we do not guarantee 100% uptime. Temporary interruptions may occur due to maintenance, technical issues, or unforeseen circumstances. We are not liable for indirect damages caused by service interruptions.
Privacy
Your personal data will be collected and processed in accordance with our Privacy Policy. We respect your privacy and will not share your information without consent, except as required by law.
Amendments
We may update these Terms and Conditions from time to time. Continued use of the Service means you accept the updated terms.
Dispute Resolution
Any dispute arising out of or relating to these Terms shall first be attempted to be resolved amicably. If no resolution is reached, the matter shall be referred to the courts of Malaysia.
Governing Law
These Terms are governed by the laws of Malaysia. Any disputes will be subject to the jurisdiction of the courts in Malaysia.
Contact Us: If you have any questions about these Terms, please contact us at [email protected].